1 | I want to book a flight ticket? | Hello, could you please provide me with the following information: 1/ Round-trip airport names. Example: Narita - Noi Bai 2/ Date(s) of travel. Example: One-way (January 11th), Round-trip (January 11th - February 11th) 3/ Airline name |
2 | I want to purchase additional checked baggage? | [ There are pictures of the price list for 3 airlines] |
3 | Does the ticket price for Vietjet airline include checked baggage? | The ticket price does not include checked baggage |
4 | What information is needed to book a flight ticket? | If you book the ticket, please send me a picture of your passport or foreign resident card so I can help reserve the seat for you. |
5 | Can you hold the reservation for me and I will transfer the payment tomorrow? | As the flight reservation can only be held for a few hours, please notify me if you transfer the payment tomorrow so that I can check if there are any changes in the ticket price. |
6 | Can you give me a bank account number in Japan? | Bank: Yucho Account number: 10170-74283041 Name: VJCONNECTS株式会社 Please transfer the payment to the above account. After making the payment, please send me a picture of the bill so I can issue the ticket for you. |
7 | Can you give me a bank account number in Vietnam? | Bank: Techcombank Account number: 19036458258010 Name: CTY TNHH VJCONNECTS Please transfer the payment to the above account. After making the payment, please send me a picture of the bill so I can issue the ticket for you. |
8 | How can I pay for a flight ticket? | We accept payment by cash or bank transfer to our company's accounts in either Vietnam or Japan. |
9 | After I make the payment, how can I receive the flight ticket? | When you finish the bank transfer, we will send you the electronic ticket. When you go to the airport, just show the image of the ticket we sent you to the staff. |
10 | What documents are required when departing from the airport? | For domestic flights in Japan: Foreign Resident Card, E-ticket For international flights: Foreign Resident Card, Passport, Visa |
11 | How early do I need to arrive at the airport? | Please arrive at the airport 3 hours before departure for check-in procedures. |
12 | If I book a ticket now and have an emergency later, can I change the flight schedule? | You need to carefully consider your flight schedule. Changing your flight schedule will incur a ticket change fee plus the fare difference at the time of ticket change. |
13 | What is the maximum weight for a checked baggage? | Please divide your luggage into separate pieces, each piece should not exceed 32kg. |
14 | Do I still need to take a PCR test when entering Japan? | Currently, the entry regulations to Japan have been lifted, and you can enter as normal as before the pandemic. |
15 | Luggage policy of Vietnam Airlines? | Carry-on luggage: 1 piece, 12kg Checked baggage: 2 pieces * 23kg |
16 | Luggage policy of Bamboo? | Carry-on luggage: 1 piece, 7kg Checked baggage: 1 pieces * 25kg |